Shipping Policy

Shipping Within the UAE

Velvet Rose currently provides delivery to customers within the United Arab Emirates.

Orders may be delivered to valid residential, business or other serviceable addresses, subject to courier availability in the selected location.

Shipping Fee

A standard shipping fee of 35 AED applies to orders delivered within the United Arab Emirates unless a different rate or promotional offer is shown during checkout.

Estimated Delivery Time

Orders are normally expected to be delivered within approximately 1–2 business days after the order has been successfully confirmed.

Delivery times are estimates and may vary depending on your location, courier operations, order volume, product availability, weekends or public holidays.

Order Processing

Once an order has been successfully placed, our team will begin preparing it for shipment.

Processing may include payment confirmation, product verification, quality checking, packing and preparation for collection by the delivery provider.

Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

Delivery Information

Customers are responsible for providing accurate and complete delivery information during checkout.

Please make sure your order includes:

• Customer's full name
• Active UAE mobile number
• Emirate and area
• Building, villa or apartment details
• Any relevant delivery instructions

Incorrect or incomplete information may result in delivery delays or unsuccessful delivery attempts.

Delivery Contact

The customer may be contacted using the telephone number supplied with the order to arrange or coordinate delivery.

We recommend providing an active UAE telephone number and ensuring that someone is available to receive the shipment.

Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable, cannot be contacted or the supplied address is incorrect or incomplete, another delivery attempt may be required.

Additional delivery charges may apply where a shipment must be sent again because of incorrect customer information or repeated unsuccessful delivery attempts.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, occasional delays may occur for reasons outside the direct control of Velvet Rose.

Possible reasons may include:

• Public holidays or weekends
• High order volumes
• Courier or logistics delays
• Weather or road conditions
• Incorrect or incomplete delivery information
• Remote or less accessible locations

Where we become aware of a significant delay, we will make reasonable efforts to assist the customer.

Receiving Your Order

We recommend checking the parcel when it is received.

If the shipment appears significantly damaged, or if an item is missing, incorrect, broken or leaking, please contact Velvet Rose as soon as possible.

We may request photographs of the parcel, product and shipping label to help us review the issue.

Changing Your Delivery Details

If you need to change your delivery address or telephone number after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the information before shipment, but changes may not be possible once an order has already been dispatched.

Returns After Delivery

Returns and refunds are handled separately from shipping and are subject to our Refund & Returns Policy.

Eligible products may be returned within the applicable return period provided that they meet the required condition and eligibility requirements.