Privacy Policy

About This Privacy Policy

This Privacy Policy applies to Velvet Rose – F.Z.E and to information collected through our website www.velvetroseae.com .

It applies when you browse our website, create an account, place an order, make a payment, contact our customer care team or otherwise interact with our online store.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping or delivery address
• Account information
• Order and purchase details
• Customer support communications

We may also collect basic technical information such as your IP address, browser type, device information, pages visited and website activity.

How We Use Your Information

We may use your information to:

• Process and confirm your orders.
• Arrange payment and delivery.
• Provide order and shipping updates.
• Respond to customer inquiries.
• Manage customer accounts.
• Improve our website and shopping experience.
• Prevent fraudulent or unauthorised activity.
• Comply with legal and regulatory requirements.
• Send promotional communications where permitted.

Payment Information

Payments made through our website may be processed by authorised third-party payment service providers, banks, card processors or financial institutions.

Information necessary to complete a transaction may be securely transmitted to the relevant payment provider for payment authorisation and processing.

Order & Delivery Information

To prepare and deliver your purchase, we may share necessary information with delivery and logistics providers.

This may include your name, telephone number, delivery address and relevant order details required to complete the delivery.

Sharing Your Information

Velvet Rose does not sell personal customer information.

We may share limited information with trusted service providers where required to operate our business, including:

• Payment providers
• Banks and financial institutions
• Delivery and courier companies
• Website hosting providers
• Technology and security providers
• Professional advisers where required

We may also disclose information where required by applicable law or a lawful request from a competent authority.

Cookies

Our website may use cookies and similar technologies to support essential website functions, maintain shopping carts, remember preferences and improve the overall shopping experience.

You can control certain cookies through your browser settings. Disabling some cookies may affect website functionality.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

We also work with reputable technology and service providers to support the security of our website and e-commerce operations.

No online system can guarantee absolute security, and customers should also keep account passwords and login details confidential.

Data Retention

We may retain personal information for as long as reasonably necessary to complete transactions, provide customer support, maintain business records, resolve disputes and meet legal requirements.

Information that is no longer required may be deleted, anonymised or securely retained where legally necessary.

Your Information

You may contact us regarding personal information associated with your account or transactions, including requests to review or correct inaccurate information where applicable.

Certain information may need to be retained for completed transactions, accounting, legal compliance or fraud prevention.

Marketing Communications

Where permitted, Velvet Rose may send information about new products, promotions, collections and special offers.

You may unsubscribe from promotional emails using the unsubscribe option provided in the message or by contacting our customer care team.

Transactional communications relating to orders, payments, delivery or account activity may still be sent.

Third-Party Links

Our website may contain links to third-party websites, payment services or other external platforms.

Velvet Rose is not responsible for the privacy practices or content of independent third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or applicable requirements.

The latest version will always be published on this page.